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Thank you for shopping at PS by Oren Katique. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.

Refunds

We offer refunds on eligible items within [number] days of the purchase date. To be eligible for a refund, the item must be in its original condition, unused, and with all original tags and packaging. Additionally, certain products such as [list any exceptions, e.g., personalized items, perishable goods] are not eligible for refunds.

To initiate a refund, please follow these steps:

1. Contact our customer support team at admin@bajubrandeddirectdarikilang.com to request a refund.
2. Provide your order number and a detailed reason for the refund request.
3. Our customer support team will guide you through the return process, which may include returning the item to us.

Once we receive the returned item and inspect it, we will notify you regarding the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 3 days.

Returns

We accept returns on eligible items within [number] days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging. Returns may be subject to a restocking fee [if applicable]. Please note that the customer is responsible for the return shipping costs.

To initiate a return, please follow these steps:

1. Contact our customer support team at admin@bajubrandeddirectdarikilang.com to request a return.
2. Provide your order number and a detailed reason for the return request.
3. Our customer support team will guide you through the return process, including providing you with a return address.

Please ensure that the returned item is packaged securely to prevent damage during transit. Once we receive the returned item and inspect it, we will notify you regarding the status of your return. If your return is approved, your refund (minus any applicable restocking fees) will be processed as described in the “Refunds” section above.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item on our website.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at +60176638372.